GTBank Suffers Overworked staff, Mass Resignation

Staff churn and delayed promotions

Infoexpert24 has learned that from interviews with 19 former and current employees of the GTBank bank IT division, that the division has suffered a spike in attrition within the last six months. It has resulted in technical gaps and work overload for current employees.

According to these sources, the absence of promotions in 2020 for already overworked employees who felt they were deserving triggered the first wave of exits into the labor market which had attractive offers for their talent.

The shortage in talent began compounding into increased workload and mounting pressure for remaining IT employees.

At least ten team members resigned this year from the application development team, a unit which often consists of 20 members, according to a former software developer with the bank.

“I was handling one application then it doubled as a result,” Stanley* said.

“There’s a particular team where three members left in the space of one month. Now, four people’s responsibilities are being juggled by one person,” another employee, at the time of the interview in May, shared.

“The pressure is crazy. One person is doing three people’s jobs all in the name of efficiency. That’s why our cost to income ratio will always be the lowest in the industry,” Michael*, an ex-employee exclaimed.

One staff said, “I was handling one application then it doubled as a result.”

Another one also: “There’s a particular team where three members left in the space of one month. Now, four people’s responsibilities are being juggled by one person.”

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And yet another staff said, “The pressure is crazy. One person is doing three people’s jobs all in the name of efficiency. That’s why our cost to income ratio will always be the lowest in the industry.”

An undisclosed source said the frequent loss of experienced workers without commensurate hiring resulted in gaps in technical capabilities.

He said: “The application I am managing was handled by two people, but my partner has gone to join another team. If I’m leaving now, a new person can’t cram; and get a good grip of everything in my handover note within 3 weeks. We simply need more people on the team!”

Infoexpert24 understands that this gap is often reflected when there is a service downtime towards the end of the month caused by server overload. During this period, transaction volume increases due to salary payments; and other month-end payments; leading to more pressure on existing resources.